Pacific JDM Motors offers the following warranty coverage:
• 90-Day Warranty – This warranty applies to parts exchange only and excludes all labor and shipping costs.
• 30-Day Return Policy – Customers have 30 days from the date of delivery to return or refuse an order, subject to the conditions below.
Return & Refusal Terms
All refused or returned items are subject to the following:
• A 25% restocking fee, calculated based on the original item price.
• All freight charges, including original shipping and return shipping to our warehouse, are the sole responsibility of the customer.
No exceptions will be made to these terms. We strongly encourage customers to review their orders carefully before confirming and upon delivery to avoid unnecessary costs.
For any questions or further clarification, please contact us at pacificjdmmotors@gmail.com or call +1 (916) 573-3744.
Defective Product Procedure
At Pacific JDM Motors, we stand by the quality of our products. In the rare event that you receive a defective head, engine block, or transmission, please follow the steps below to initiate a claim:
1. Submit Documentation
Provide a written explanation from a certified mechanic, detailing the defect. This should be accompanied by clear photos and videos showing the specific issues with the part.
2. Mechanic Information
The mechanic must include their certification and full contact details. Pacific JDM Motors will verify the mechanic’s credentials directly. Please note, the mechanic cannot be the person who purchased the part.
Send all documentation to: pacificjdmmotors@gmail.com.
3. Claim Evaluation
Upon receiving the necessary documents, we will review the claim to determine whether a refund or replacement is appropriate. Please note that labor and shipping costs are not covered under our warranty.
4. Return Guidelines
Engines or transmissions must be returned complete and unaltered. Any missing components will be deducted from the replacement unit prior to shipment.
If you have any questions or need further assistance, please contact us at pacificjdmmotors@gmail.com or call +1 (916) 573-3744.
Pacific JDM Motors reserves the right to update this policy without notice.